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Terms & Policies
Shipping Policy :You can order our products directly via our on-line shopping cart using your AMERICAN EXPRESS, DISCOVER, MASTERCARD and VISA credit cards. We also accept PAYPAL and E-CHECKS. We can also accept credit cards over the phone. You can also order directly by mail and pay by including your personal check, certified check or money order. When payment is made by personal check the order is sent after check clears the bank. Most orders are shipped within 3 working days from placement of order. Orders will be shipped USPS Priority Mail or UPS Ground. Delivery time may vary with your location. Be aware that if you place an order with a shipping address or billing address which does not verify with your credit card company, you will be contacted for additional information and your order may be delayed or rejected if unverifiable. Iowa residents add 7% state sales tax. Other states no sales tax will be added to your order. Returns Policy :Any errors in merchandise on our part will be completely refunded or replaced at our expense. Notify us by e-mail at sales@iowamotorparts.com and we will respond as soon as possible. Regular returns will be charged a 15% restocking fee and must be in resalable condition. No returns allowed on special orders or merchandise that was installed or shows signs of wear, damage or been modified. No returns on ELECTRICAL components (Including but not limited to, switches, coils, points, condensers, regulators, alternators, starters etc..) No returns on paper manuals, catalogs, all printed material. On all other items No Return Authorization needed, simply send the item back, with a copy of the Invoice. All items should be returned Value Insured via a traceable carrier. If the item is lost in transit to us, no credit will be issued. The items must be paid for by the carrier that lost them. No returns after 30 days. Backorders :Items temporarily out of stock are automatically shipped when available unless you indicate no backorders. You will be notified of any backorder situations and can respond as to cancel if you wish. Kit Policy :The components within a kit are sold together at an attractive price and customers cannot be issued a credit for the return of individual components which were sold as part of a kit. Similar situations would be overhaul kits, engine kits, valve train kits, bearing kits, etc. Incorrect parts may be returned for exchange and we will rectify any errors as quickly as possible. Damaged Shipments :Indicate DAMAGED when you sign for the merchandise. Keep the shipping carton and hold the goods. Call 1-641-484-3007 or e-mail sales@iowamotorparts.com for instructions. You must report damaged goods or shortages within 10 days of invoice. Privacy policy :Iowa Motor Parts values its customers and respects their privacy. We will not sell or rent the information you provide to us online to anyone. All information will be kept confidential and secure. The information we collect, we use to process your order, to send you e-mail’s to confirm you order and we may need to contact you via phone, postal mail or e-mail, if we have other questions regarding your order. Prices :Iowa Motor Parts reserves the right to change prices without notice but we will do our best to notify you before shipment. |
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